All purchases of Virtual Goods are deemed to be final and non-refundable unless stated otherwise at our discretion. No guarantee of reimbursement is given/implied through the policies. ETHEREAL MULTIMEDIA TECHNOLOGY LTD will at no point provide cash refunds, though we may choose to reimburse customers at our sole discretion.

Reimbursement For Technical Issues

While we strive to provide a hitch-free digital download experience, technical issues may occasionally arise that may disrupt the process. While we cannot prevent all such possible issues, our Support Team is always on standby to help customers who experience technical problems as quickly and efficiently as possible.

If a customer experiences technical issues while making transactions, he should contact our Support Team via the designated e-mail address. The customer is free to provide any available screenshots along with a detailed description of the issue and request. We will not process claims without supporting documentation as definitive evidence for these cases. When we receive a request for reimbursement, a Support Team member will review the request, verify the details, and take the appropriate action at the sole discretion of the Support Team and Support Team Supervisor.

The Support Team will investigate each case on a case-by-case basis at its discretion. Any compensation or recompense granted is case-specific and implies no obligatory action in similar cases. No ETHEREAL MULTIMEDIA TECHNOLOGY LTD employee outside of our designated Support Team is authorized to reimburse or appeal the team’s decisions.

As a rule, reimbursements will not be given by ETHEREAL MULTIMEDIA TECHNOLOGY LTD unless the Support Team is able to verify that the loss occurred due to technical or server error. All reimbursement requests must be sent within a week (7 days) from when the loss occurred to be considered for reimbursement. Any requests submitted after such time will not be considered.

Spamming with petitions or e-mails requesting reimbursements or giving false information in an attempt to receive compensation is not permitted and may result in disciplinary action being taken against the customer’s account.

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable digital products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.